CALL - US : 011-40667768
NI-46, Sector-1, DSIIDC Industrial Area Bawana, Delhi 110039
Open hours: Mon - Sat 9.30am - 10.00pm
“Whether I need a special order item delivered on a tight timeline or am in need of expert advice for an upcoming bid, I know I can count on the customer service team at SM ID Card Holders!
As a small business owner, I look for partnerships with the vendors I do business with. SM ID Card Holders is one of those partners that always stands behind me with excellent service, support and a team of customer service representatives that know me by name and are always friendly. I recommend SM ID Card Holders to anyone who asks.”
“We place over 200 PO’s daily with multiple vendors so every now and then a mistake is made. After submitting a re-order PO to SM ID Card Holders, customer service contacted our admin staff to triple check the order being placed, as the re-order did not match their records.
After reviewing the re-order with them, we identified we had, in fact, not placed the order correctly. If they had shipped the order without reaching out, our customer would have had the incorrect items for their weekend event and we would have been blamed.
Thankfully, customer service at SM ID Card Holders took the time to review the order and reach out…disaster averted!”
“I was working with a longtime customer on a large custom printed lanyard order. After a multitude of quote requests and questions to the customer service staff at SM ID Card Holders, I finally received approval from my customer to proceed with the order.
However, they now needed these custom lanyards in less than 1 week, and were willing to pay rush charges if I could meet their deadline. [My sales rep] worked with me to find a way to expedite the order, arranged for overnight air freight shipping directly to my customer and communicated with me every step of the way to ensure the product was completed and delivered on time.
Brady made me look like a hero and my customer was thrilled!”
After visiting a potential customer, we wanted to follow up with some of their requests. We reached out to [SM ID Card Holders] and requested they send out some samples directly to the customer via blind shipping. To our amazement, SM ID Card Holders shipped out the samples the same day and went the extra mile by getting them [to the customer] the next day.
The potential customer was, of course, impressed and pleased with our turnaround time for the requested items. We had a PO in hand shortly after! SM ID Card Holders went the extra mile for us, allowing us to gain a new customer as an end result.”